Return & Refund Policy

We aim to ensure your satisfaction with every purchase. Please review the policy below for returns, refunds, and replacements.

1. Eligibility for Returns

You may request a return or replacement if:

• The product is damaged, defective, or leaking at the time of delivery
• You received the wrong item
• The product is expired or close to expiry (for food items)

Note: For hygiene and safety reasons, food products such as sauces, chutneys, and edible oils cannot be returned once opened or used, unless they are defective.

2. Return Timeframe

• Return requests must be raised within 48 hours of delivery
• Requests made after this period may not be accepted

3. Conditions for Return

• Product must be unused, unopened, and in original packaging
• Include all labels, seals, and invoices
• Provide clear photos or videos as proof when reporting issues

4. Non-Returnable Items

• Opened or partially used food items (unless defective)
• Products damaged due to improper handling or storage by the customer
• Items without original packaging or proof of purchase

5. Refund Process

• Once the return is approved and inspected, refunds will be processed within 5–7 business days
• Refunds will be issued via the original payment method
• In case of Cash on Delivery, you may be asked to provide bank details

6. Replacement Policy

• Eligible products may be replaced instead of refunded based on availability
• Replacement will be processed after verification of the issue

7. Tools & Accessories

• Must be returned in unused condition
• Damaged or defective tools will be replaced or refunded after inspection

8. Cancellation Policy

• Orders can be canceled only if they have not been shipped
• Once shipped, cancellation is not possible

9. How to Request a Return

To initiate a return or report an issue, contact customer support with:

• Order details
• Description of the issue
• Supporting images/videos

📧 lokesh@aaatradings.com